1. Why doesn’t Kiona use CPI or other indices?
CPI is a useful inflation indicator but doesn’t reflect the specific costs, customer needs, or business goals in our industry. We have chosen pricing strategies tailored to our own cost increases, competitive landscape, and long-term plans.
2. How do regional differences affect the price adjustment?
Our costs vary by region. A national CPI figure doesn’t always capture the inflationary pressures in the markets where we operate. Price adjustments reflect the actual costs we face in each region.
3. What is driving increased operational costs?
- Higher operational costs (cloud, energy, support).
- Stricter regulatory demands (GDPR/DPA, security, ESG reporting).
- Ongoing investment in innovation, reliability, and support.
4. How do new industry regulations affect costs?
New regulations like GDPR and NIS 2 require significant investments in legal support, compliance tools, and specialized resources. This ensures we meet regulatory requirements while protecting customer data.
5. What do stricter industry standards mean for Kiona?
The industry has become more formalized and tender-driven, requiring greater investments in preparation, compliance, and differentiation. This increases the costs of retaining and acquiring customers.
6. How will the price adjustments impact Kiona’s services?
The price adjustments allow us to continue delivering high-quality services, meet regulatory requirements, and invest in new technologies that benefit our customers.
If you have further questions, please don’t hesitate to contact us – we’re happy to help, get in touch with your contact person in Sales or support@kiona.com