Quick guide:
- 🔑 Login: Go to iwmac.net/login and log in with your email and password.
- 🚨 Alarms: View active, inactive and confirmed alarms – and acknowledge them directly.
- 📜 Alarm history: Track all events – when alarms become active/inactive and whether they have been handled.
- ⚙️ Alarm settings: Adjust alarm limits, manage the duty list, alarm copy and blocking of alarm dispatch.
1. Login
Go to iwmac.net/login in your browser and log in with your email address and password.
The IWMAC login screen where you enter your email address and password.
2. Alarms and alarm handling
The alarm page shows all alarm objects with their status, number of repetitions, who has received the alarm and who has confirmed it. As long as nobody acknowledges the alarm and it keeps toggling on and off, the number of repetitions on the same alarm object increases.
How to acknowledge one, several or all alarms:
The alarm overview in IWMAC showing the alarm list, status, repetitions and the "Confirm alarm" button.
- Click on an alarm in the list to expand it and view the log (1).
- Click the purple "Confirm alarm" button (2).
- You can also tick the checkboxes on individual alarms and click "Confirm selected" to acknowledge several alarms at once (3).
- Or tick the checkbox in the header row and click "Confirm selected" to acknowledge all alarms at once (4).
Why acknowledge alarms? (click to expand)
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You have enabled alarm repetition. This means you continue to receive alarms via SMS at a set interval for as long as the alarm is active or until someone acknowledges it. You can for example choose repetition every 5, 10, 15, 30 or 60 minutes. This reduces the risk of missing an important alarm at night.
Tip: Add the number that SMS alarms come from as a contact in your phone and set it to ring instead of a notification sound or to vibrate – this reduces the risk of missing an important alarm at night. To stop alarm repetition, see How do I stop alarm repetition? - Multiple people receive the alarm via SMS copy. The person who takes responsibility can acknowledge the alarm to signal to others that it is being handled – for example by closing a door that triggered a high temperature alarm, or by contacting the refrigeration contractor for an alarm that cannot be resolved independently. This helps avoid duplication of effort.
- You want an overview of all alarms from connected controllers. A-priority alarms are the only alarms sent via SMS or called out by Kiona's alarm monitoring centre (optional add-on). If you want to track lower-priority alarms, for example B-priority alarms, you can acknowledge them to keep track of all alarms from the underlying controllers.
Alarm statuses explained:
- Active unconfirmed: The alarm has been triggered and no one has acknowledged it yet.
- Inactive unconfirmed: The fault has been resolved but no one has acknowledged the alarm.
- Confirmed active: Someone has acknowledged the alarm but the fault has not yet been resolved.
- Resolved: The alarm is confirmed and inactive. It is shown under the "Resolved" filter.
3. Alarm history
The alarm history gives a complete overview of all alarm events. Here you can see:
The alarm history in IWMAC showing active and inactive events with timestamps and recipients.
- At what time (1) an alarm was activated (2)
- At what time (3) an alarm was deactivated (4)
- To whom the alarm was sent (5)
- Filters to filter alarms (6)
Use the history to identify recurring problems and trends over time – for example if a high temperature alarm is triggered regularly at the same time of day.
4. Alarm settings
In alarm settings you can manage alarm recipients – i.e. who receives alarms – and block alarm dispatch for the entire plant during planned maintenance. In Service mode you can block alarms at the individual controller and alarm parameter level.
Adjust alarm limits (e.g. high temperature)
- Log in to Service mode.
- Navigate to the relevant alarm object.
- Open the settings for the object and find the alarm limits (the parameters in the controller for high temperature alarm and alarm delay).
- Change the upper and/or lower limit and the alarm delay, then save.
Duty list and alarm copy
Under alarm settings you can see who is on the duty list and who receives alarm copy.
The alarm settings page in IWMAC showing the duty list, alarm copy and dispatch settings.
- Duty list (1): These people can take over duty at the plant to receive alarms via SMS. This option is disabled for plants that have a contract with Kiona's Alarm Monitoring service. With Kiona's Alarm Monitoring, alarms are analysed and filtered so that only the important ones are called out according to a call list. Contact support_iwmac@kiona.com for an alarm monitoring agreement.
- Alarm copy (2): Shows who receives copies of alarms for this plant, in which category and via which channel (SMS/email). You can divide different controllers into categories to send alarm copies to different recipient groups – for example the ventilation company receives alarms for the ventilation unit and the refrigeration company receives alarms from the refrigeration unit, while freezers and chillers are sent to the plant manager. Contact support_iwmac@kiona.com to specify which equipment should go to which categories.
- Alarm settings (3): Shows who is the active alarm recipient for each alarm category at the plant. Also shows whether an alarm category is blocked.
- Logged in as (4): Shows information about the logged-in user. Here you can take over duty or add yourself to alarm copy, if you have access to do so.
- Dispatch settings (5): Click "Block alarm dispatch". Enter the date and time period for when the block should automatically be lifted and confirm the block. Select category. If any categories are currently blocked you can also remove the block here – the button will read "Unblock alarm dispatch" when a block is active.
To add or remove users from the duty list, see User administration guide for IWMAC Operation Center.