Web Port Cloud

If you wish to include Cloud services in your partnership with Kiona, you can do so through a separate agreement called “Agreement Web Port Cloud and Partner Cloud”. This agreement outlines the rules and regulations for collaboration around Cloud services when Partner utilizes Cloud services for End Customers and 3rd parties. 

Order Cloud solution

To order a cloud solution or to get more info about prices and discounts etc,
please contact us on [e-mail]

Partner Cloud

The customer procures their Cloud service directly from the Partner. The Partner Cloud is hosted by Kiona but managed towards the customers by the Partner. The Partner Cloud can have many different small and medium-sized customers. For the customer, this is seen as the Partner's own Cloud. The Partner Cloud has a volume discount and the Partner will have more connected sites than the different customers have individually. There are limits of 2,500 pages per system and 100 pages per customer in this system. The customer always has the right to sign up for a Web Port Cloud and move their data preferably with the help of the current Partner.

Kiona offers Partners a cloud service package that includes:

• Remote Control and Analysis
• Backup (daily, weekly, monthly)
• Access to multiple properties / units
• Central data storage for up to 3 years
• Web-based interface and access
• Local user accounts
• Central alarm management via email
• SSL Certificate / HTTPS
• Ability to create custom reports
• Help Desk Support (Web Port software)
• Server monitoring
• SLA level Silver
• Application monitoring
• Free node connections
• Map module
• Options from Kionas product portfolio
• Web Ports standard drivers
• Security updates and bug fixes
• Analytics basic
• Latest version of Web Port Central
• Domain freeofchoice.webport.se
• Access to latest version of Web Port Local Nodes / HMI
• Installation, operation and monitoring of Web Port Server in a cloud solution
• Electrical spot prices available free of charge (up to at least 2023)

Web Port Cloud

Customers can procure Web Port Cloud from either a Partner or directly from Kiona. Cloud is hosted by Kiona but is usually managed by the Partner or, in some cases, the Customer themselves. In Web Port Cloud, there can only be one Customer. The Customer is typically a larger customer who does not want to be locked into a single automation Partner for their overarching system, now or in the future. Partners have a discount/kickback from the current price list when selling.

As an option, Partner, chosen by the End Customer, can take on the role of Main Integrator. This means that Kiona will invoice the Partner and the Partner will invoice the End Customer. The Partner is also responsible for First-line-support, which means they will handle all support requests regarding Cloud-based issues for the End Customer. Kiona then acts as Second-line-support in the sense that the End Customer does not have direct contact with Kiona. This setup requires competencies from the Partner and Kiona will set requirements for Web Port certified personnel. If this service is performed so that it relieves Kiona's customer support, the Partner will receive a continuous discount on the contract. (In many cases, the Main Integrator also has an overall responsibility for structure and standards, for example if the End Customer has multiple integrators). The maximum number of pages in the system is 2,500 (by 2023, the number of pages is planned to increase).

Kiona offers a Cloud service that includes the following:

• Remote Control and Analysis
• Backup (daily, weekly, monthly)
• Access to multiple properties / units
• Central data storage for up to 3 years
• Web-based interface and access
• Local user accounts
• Central alarm management via email
• SSL Certificate / HTTPS
• Ability to create custom reports
• Help Desk Support (Web Port software)
• Server monitoring
• SLA level Silver
• Application monitoring
• Free node connections
• Map module
• Options from Kionas product portfolio
• Web Ports standard drivers
• Security updates and bug fixes
• Analytics basic
• Latest version of Web Port Central
• Domain freeofchoice.webport.se
• Access to latest version of Web Port Local Nodes / HMI
• Electrical spot prices available free of charge (up to at least 2023)

On Prem Rental

On-Premises Rental (On Premise Rental) is a SCADA system for multiple properties of a single Customer. The system is used when the Customer, for some reason, cannot be hosted in the Cloud. The Customer procures the license from Partner or directly from Kiona. The license has a running fee and is invoiced once per month. Partners get a discount when selling. The license is purchased for a specific number of pages that follow the price steps. When upgrading, pages are added according to the price staircase with a minimum of 50 pages up to 1,000 pages and then 250 steps. The maximum number of pages in the system is 2,500 (by 2023). The agreement is at least one year and is extended if not canceled. Pages from local Web Port HMI have a 30% discount.

Kiona's ability to provide support and service is limited compared to Cloud services since operation is in an environment unknown to Kiona. Our partners will inform Kiona about which end-customer the system is intended for.

Kiona offers the End User a license that includes the following:

• Remote Control and Analysis
• Free node connections
• Access to multiple properties/units
• Basic Analytics
• Web-based Interface and Access
• Local user accounts
• Central Alarm Handling via e-mail
• Options from Kionas Product Portfolio
• Ability to create custom reports
• Map Module
• Web Ports Standard Drivers
• SLA Level Silver
• Access to the latest version of Web Port Central and Local (Nodes/HMI)
• Help Desk Support (limited and for Web Port software)
• Access to security updates and bug fixes
• Electric Spot Prices available (up to at least 2023)

NOTE!

Please note that the products and features are constantly being developed and changed. Keep up to date with developments of our products on our website www.kiona.com. All Clouds are billed according to the number of pages at the end of each month. The contract is at least one year long and will be extended unless terminated. All nodes connected to a local node with Web Port HMI get a 30% discount off the list price.